Indian Railway Customer Care Toll-Free Number, Email & Helpline Support


Hey, Are you looking for an Indian railway customer care toll-free number, email, and support related guide? Then you are at the right place. Before I move ahead let’s have a look at what is IRCTC and how to book tickets online stuff.

About IRCTC:

Indian Railway which is the fourth largest railway network in the world was founded in 1845 for the public sector.

The Headquarter of Indian railway is in New Delhi and is operated by Government of India.

It is the easiest and the most convenient transport service for the people to travel and to deliver goods to one place to another for longest or shortest route.

Around 20 million people travel daily via train. Indian Railway is the largest government organization consisting of 1.331 million employees and has 17 railway zones.

Previously the Indian railway booking was done by manually but then entire system of railway went online and nowadays tickets can be booked by the internet and via mobile phones.

The most popular website which has changed the face of Indian railway IRCTC stands for Indian Railway Catering And Tourism Corporation which serves catering, tourism, and online booking.

Indian Railway Catering and Tourism Corporation the booking through it is categorized in I-tickets and e-tickets.

I-tickets are basically like regular tickets but the difference between I-tickets and e tickets is in I-tickets tickets are booked by the passenger and then delivered to the passenger and e-tickets tickets are booked and printed by passenger and bring it during a journey and One must have to carry authorized valid identity proof.

IRCTC also provide budget, deluxe, luxury and adventure tourism package for domestic and foreign tourists.

The adventure tourism package that include water sports, adventure and wildlife treks while for the luxury tourism package, IRCTC launched special luxury trains such as Buddhist circuit train( to attract Buddhist pilgrims and the tour is for 8 days/7 night that includes various Buddhist places across northern India) and  Maharaj’s express train (It’s for the World’s Leading Luxury Train that covers the 12 destinations across north-west and central India).

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Indian Railway Customer Care Toll-Free Number, Email & Helpline Support

During the traveling, by choosing your dish, you can book your meal online through

Also through the app ‘Food on Track,’ you can book the meal another way to order the meal is SMS on 139 via the call on customer care on 1323.

IRCTC staff continuously check the status of trains at the delivery station for serving the meals.

You will see Indian railway inquiry telephone number & railway complaint online status details later.

If in any case a train is late and cannot reach the delivery station between the given time then the company will refund by cutting off the bank charges.

For long traveling, it is necessary to take the reservation for that you can book the ticket through agent or online.

irctc Customer Care Toll free Number

There are many sites but most of are private. A preferable site is for online booking is IRCTC.

For the booking, you must have good internet connection, irctc account, and net banking or debit atm card.

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It is necessary to take reservation before 120 days from the official site but in short time if you have decided for long tour journey then they provide tatkal booking.

Under the tatkal scheme, the booking starts at 10:00 AM daily for AC coach reservation and for NON-AC 11:00 must have to book the ticket before one day to the departure of the train from the source station.

Within a few minutes, the online reservation has been full so one should get quick for it.

For that, one should ready all the documents which are required in the process and before the time log in to the account. A passenger traveling on Tatkal tickets should bring the ID proof along with them.

Remember only two tickets can be booked in a day from one user id. The tatkal scheme is not applicable for first AC Confirmed ticket when canceled it will not be refunded by the company.

You will see irctc 24-hour customer care number & complain number later.

PNR which stands for “Passenger Name Record” which indicates if your ticket is not confirmed then to check current status on the WL waitlist or RAC(Reservation Against Cancellation Queue).

If you are under WL or RAC then it will be assigned a unique 10- digit PNR number to check the status.

The passenger can easily check the PNR status online via or Via SMS service customer can know whether the ticket is confirmed or not.

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IRCTC Railway Online Reservation And Ticket Booking Enquiry:

Cancellation etickets:

e-ticket Customer care:

Railway Complain number online: 1800-111-139

If there are any issues regarding booking or booking meals or anything customers can contact the IRCTC.

Indian railway helpline number during journey: 1800-111-139

irctc customer care Toll-free number for 24/7 they are available to help the customers without taking any charges.

IRCTC Railway Enquiry Number from Mobile phone & SMS Service: 139

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